Refund Policy

At The Wandering Creative, we aim to ensure customer satisfaction with all products, services, and digital content available on our website, www.wanderingincreativity.com. Please review the following guidelines regarding refunds, returns, and cancellations.

. Digital Products and Downloads
Due to the nature of digital products, we generally do not offer refunds for downloadable items (such as eBooks, guides, and digital artwork) once the purchase is complete. However, if you encounter a technical issue or receive a faulty file, please contact us within 7 days of your purchase for assistance.
 

• Exceptions: If a download link is broken or the digital file is corrupted, we will provide a replacement or issue a refund if the problem cannot be resolved.
   

2. Physical Products
For any physical items purchased through the website (such as artwork or merchandise), we accept returns and offer refunds under the following conditions:
 

• Return Window: Items can be returned within 30 days of the purchase date.

• Condition: Returned items must be in their original condition and packaging. Used, damaged, or altered items will not be eligible for a refund.

• Return Process: To initiate a return, please contact us at jnzryan@gmail.com with your order number and details about the product. We will provide further instructions for returning the item.

Note: The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival.

3. Cancellation Policy

• Order Cancellation: If you need to cancel your order, please contact us as soon as possible at [Your Contact Email]. Cancellations are only available for physical products if the item has not yet shipped. For digital products, once a download link has been provided, cancellations will not be processed.

4. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, and a credit will be applied to your original payment method.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same product, please contact us at [Your Contact Email] to arrange an exchange.

6. Non-Refundable Items

Certain products are not eligible for refunds, including:

• Custom-made or personalized items

• Gift cards

• Sale items or items purchased with a discount

If you have any questions or concerns regarding our refund policy, please contact us at:
Email: jnzryan@gmail.com

Last Updated: 10/11/2024